🚚 Shipping & Return Policy – Lace
At Lace, we strive to provide a seamless and fast shopping experience, ensuring flexible shipping and return options for your convenience.
📦 Shipping & Delivery
- Delivery Time: Orders are delivered within 2 to 4 business days from the confirmation date.
- Inspection Before Payment: You can inspect the product before accepting the delivery.
- Shipping Fees: Calculated at checkout and may vary depending on location and shipping method.
- Order Tracking: Once your order is shipped, you will receive a tracking number via SMS or email to monitor the delivery status.
🔄 Return & Exchange Policy
If the product is not suitable, you can return it within 14 days of receiving it, provided it is in its original condition, unused, and with all its original packaging and accessories.
📌 Return & Exchange Conditions
- The product must be unused and in its original packaging.
- If you receive a defective or incorrect product, we will replace it at no additional cost.
- If you wish to return an item for personal reasons (such as a change of mind or incorrect size selection), the shipping cost will be deducted from the refund amount.
📩 How to Request a Return?
- Contact us via [specify contact method: WhatsApp, email, website form].
- Provide your order number and, if applicable, clear photos of the product.
- Your request will be reviewed, and you will receive a response within 2 business days confirming the return or exchange process.
- Once approved, you can return the product using our designated shipping service.
💰 Refund Process
- Refunds will be processed after the returned product is received and inspected.
- The amount will be refunded via InstaPay or any digital wallet of your choice.
